Items eligible for return or exchange are accepted within 30 days of placing your order (U.S. Orders only, international orders are not eligible for return).

To be eligible for a return or exchange, items must be in perfect condition (unworn & unused) and must be returned in all original packaging. Shipping charges and fees are non refundable.

*We offer return & shipping protection for Embellished Jewelry Co orders , which you can purchase at checkout. If you add this to your order, we'll cover the cost of replacing orders that are lost or damaged in transit (U.S. customers only). Opting in for warranty protection also means that you can return any item in your order for free exchange or shop credit-- no shipping or process fees! Awesome, right?

Important

• Shipping charges and fees are non refundable.

• Items sent back to us without first requesting a return via the portal will not be accepted.

• After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

• Any items marked as Final Sale cannot be returned or exchanged.

• Any returns with refunds (non store credit or exchange) that are not store credit will incur a 4% fee to cover product processing

Please inspect your order ASAP upon delivery and contact us immediately if the item is defective or damaged. If your received the wrong item or if an item is missing from your order, email us within 7 days of delivery so that we can evaluate the issue and make it right.

At Embellished Jewelry Co we're proud of the quality standard that we uphold. Each item is meticulously scrutinized for the utmost quality. We test our pieces for months before we allow any new designs to be added to the site. With tens of thousands of happy customers and thousands of 5 star reviews, we feel confident that you'll love our jewelry as much as we do!

While we do our best to inspect all pieces multiple times before they are sent out in the mail, it is possible that there may be manufacturing defects we aren't aware of. We are proud to offer our customers a 365 day manufacturer product warranty. Any pieces that break due to manufacturing issues* within 1 year of the purchase date will be eligible for a replacement item or equal value to what was originally paid for that item in shop credit.

Important

• Warranty does not cover lost items. Not responsible for flat backs lost due to tension issues.

• Warranty does not cover certain items marked as non-refundable or final sale.

• Warranty does not cover damage due to excessive force.

• Wear and tear is different than jewelry tarnishing. We make a promise that all of our jewelry is tarnish free because we use good materials. However, wear and tear with gold plating, oils from skin, non-regular cleaning, cleaning with incorrect materials, etc. will cause plating to wear down. The warranty does not cover standard wear and tear color fading. 

We completely understand - sometimes you place an order and realize you made a mistake. Maybe you ordered the wrong color, you meant to get a different size, or maybe you need to cancel your order completely. 

Our team works fast to ship orders! Please review your order before and after placing. If there is an adjustment, please use this link to edit your order within 1 hour (60 minutes) of placing your order. After one hour, your order will have been processed and changes/modifications are not possible. 

For cancellation requests within the 1 hour time frame detailed above:
We will review your request and update you once the order is cancelled and your refund (minus a 4% processing fee) is initiated. Please note that your refund will take additional time to post to your payment account, depending on your bank's processing times. 

When a return is processed for a refund, we will review your return upon receiving it and approve it if all return requirements have been met. If approved, we will process your refund (minus a 4% payment processing fee) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, as well.

If more than 15 business days have passed since we’ve approved your return, please contact us ASAP! Any delays are non-intentional and it is more likely than not that the refund was issued and that it is taking longer for your bank statement to reflect the refund.

Shipping Times

Embellished Jewelry Co typically processes and packs each order within 1-4 business days, Monday - Friday. Please allow for extra order processing and packing time during new collection launches and holidays. Shipping transit times are contingent upon the shipping option selected at checkout.

Orders are shipped Monday - Friday. 

Orders do not ship out on weekends or on US postal holidays.

International Orders

Embellished Jewelry Co typically ships to most locations, but sometimes customers are surprised by the shipping costs and times that are an inevitable part of international shipping.

Shipping costs are not controlled by Embellished Jewelry Co; they are put in place by shipping companies and the policy of each country. The amount that buyers spend for shipping at checkout includes duties and taxes that are automatically calculated and collected at that time. With it, buyers are protected from tariff increases that occur after checkout. The duty and tax amounts displayed at checkout are guaranteed, meaning even if customs charges a different amount later, the buyer will not pay more than that. 

Other fees instituted by local carriers or add-on services elected by the buyer are the buyer's responsibility. Note that an undeliverable address, return to sender, or other extenuating circumstance with the carrier can cause delays with your order. (See more information in "Return to Sender" section below)

Additionally, please note that any "Free Shipping" offers only apply to qualifying orders within the U.S.

Order Tracking

You will receive an email notification with a package tracking number when your order has been shipped. Please check your Spam or Junk email folder for this notification. Please note that if you haven't opted into receiving emails or texts, you may not receive these notifications.

If you need to check the status of an order that you have already placed, please log into your existing Embellished Jewelry Co account, or create a new account using the email address that you entered when you placed your order.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cordsclub.com (the “Site”).

Personal information we collect when you visit the Site: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

- Google analytics is used to track cookies, device information and all other tracking information provided through google analytics.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, Amazon login information (if using Amazon Pay) and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. How do we use your personal information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing your personal Information: We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising: As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes: We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors: The Site is not intended for individuals under the age of 13.

Text Marketing Terms and Conditions: By subscribing to Embellished Jewelry Co text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support.

You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Contact us: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at embellished.studios.stg@gmail.com or by mail using the details provided below: Embellished Jewelry Co Privacy Compliance Officer Spanish Fork UT 84660, United States